The benefits of emotional labour -
According to Kornelia Lazanyi (2009), the definition of emotional labour suggests that it is primarily beneficial to the employer and organisation. A uniform behaviour by all employees will result in efficient fulfilment of duties, provision of high-quality services, and regular customers.
Ashforth and Lee (1990) state that emotional labour enhances the efficiency of working, reduces the necessity of direct control, and lessens interpersonal problems.
Negative effects of emotional labour -
A higher relative incidence rate of psychosomatic diseases among professionals performing emotional labour is a fact supported by data from clinical studies. Schaubroeck and Jones state that the root cause of higher rates of tumours and cardio-vascular diseases is due to the suppression of emotions caused by emotional labour.
Ashford and Humphrey (1993) state that alienation is one of the typical responses to burdens deriving from emotional labour.
Ashford and Mael (1989) state that excessive identification with emotional requirements foes hand in hand with burnout.
Comments
No comments have yet been made