Customer Services

Revision Cards on Customer Services

Exam Board: OCR

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What must a business focus on?

  • Competition
  • Customer Needs
  • Staff
  • Business Plans
  • Cash Flow
  • Profit Margin
  • Customers
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Good Businesses

"A business that has a "customer focus" is one which takes the time and trouble to address customer needs."

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Customer Needs are...

  • Benefits
  • Amounts
  • Quantities
  • Time and Place
  • Information they need
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anyone who buys a product, either a good or service, from a business.

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