Customer Services Revision Cards on Customer Services Exam Board: OCR 3.0 / 5 based on 1 rating ? Business StudiesGCSEAll boards Created by: Timothy NevilleCreated on: 31-03-12 16:20 What must a business focus on? Competition Customer Needs Staff Business Plans Cash Flow Profit Margin Customers 1 of 4 Good Businesses "A business that has a "customer focus" is one which takes the time and trouble to address customer needs." 2 of 4 Customer Needs are... Benefits Amounts Quantities Time and Place Information they need 3 of 4 A CUSTOMER is... anyone who buys a product, either a good or service, from a business. 4 of 4
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