Any quality initiative needs to involve training of the workforce. If customer satisfaction is based mainly on the quality of the actual good or service being provided.
Use of quality or control assurance
The ways in which systems of quality control and quality assurance can improve customers' satisfaction by meeting or exceeding their expectations.
Monitoring quality standards
Any business that describes to a quality standard such as ISO 9001, must regularly monitor its activities to ensure that it is still meeting the standards that have been set. In addition, an independant auditor will moitor the businesses progresss against the standards on an annual basis, to ensure that standards are being maintained.
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