customer service 0.0 / 5 ? Business Studiescustomer serviceOtherOther Created by: Evie_RouxelCreated on: 28-01-20 20:16 what is it? customer refers to any help, advice and support provided by a business to its customers. 1 of 4 why provide good customer service? gives advantage over competitors its easier to retain customers that to draw in new ones affect the reputation of the business 2 of 4 what happens if customer service is poor? businesses over promise and normally dont deliver this usually leads to complaints, loss in trust and customers are unlikely to return 3 of 4 impact of good customer service customer loyalty and word of mouth recommendations are a sign that customer service is very good. 4 of 4
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