Customer Care - Job Roles and Career Pathways

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Job Description

  • job description explains what is required for the job, including the tasks which the person will be doing day-to-day.  
  • Should be included in the staff file
  • Includes:
    • Duties 
    • Name (Job Role)
    • Level in the hierarchy of the business
    • Salary
    • Hours
    • Job Benefits (e.g., company car)
    • Age
    • Necessary Skills
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Person Specification

  • person specification is a description of the attributes and personality traits the successful candidate will have. For example, ‘hard-working’ or a ‘team-player’. 
  • Can include:
    • Qualifications
    • Experience
    • Personality Traits
    • DBS Check
    • Training
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Job Roles and Career Pathways

  • Job Role = the function you fill within your organisation 

  • Career Pathway = provides an ongoing mechanism to enhance skills and knowledge that can lead to mastery of current jobs, promotions and transfers to new or different positions.  
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Job Roles in the Zoo Industry

  • Keepers (Senior, Junior/Trainee, General, Head of Section)
  • Grounds Keeper
  • Gift Shop Staff
  • Curator
  • Boat/Train drivers
  • Accountants
  • Volunteers
  • Education Officer
  • Aquarist
  • Tour Guide
  • Cleaner
  • Cafe/Restaurant Staff
  • Biologist
  • Veterinary Staff
  • Marketing
  • Ticket Staff
  • Behaviourist
  • Security
  • Gardeners
  • etc etc
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Job Requirements: Qualifications and Training

  • Qualifications: pass of an examination or on official completion of a course
  • Training: the action of teaching a person or animal a particular skill or type of behaviour
  • CPD: Continual Professional Development
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Job Requirements: Continual Professional Developme

  • Process of tracking and documenting the skills, knowledge and experience that you gain 
  • Keep up-to-date  
  • Formal or informal as you work 
  • Beyond any initial training 
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