Consumer Rights when using Services

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The Supply of Goods and Services Act 1982

This Act requires a supplier of a service to carry out that service with reasonable care and skill, within a reasonable time and to more than a reasonable charge.

If a suppier of a service beaches the conditions of a contract, the consumer has a choice either to claim compensation from the trader for his failure/ cancel the contract.

Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose.

If they are not, the consumer is entitled to a repair, replacement or compensation.

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Codes of Practice

Retailers are often belong to trade associations relevant to their buisness, for example, the Home Builders Federation (HBF) which is a trade association for home builders.

TRADES ASSOCIATION are a group of companies who offer a guarentee of goods practice, and retailers who have joined these associations follow codes of practice to help ensure a good service to consumers.

Requiements of membership of these associations are listed in the codes od practice:

  • Servicing and repairs will be speedy and efficient.
  • Repairs paid for will be guaranteed.
  • There will be details on minimum charges.
  • Estimates will be given on request.
  • Complaints will be dealt with speedily and fairly.
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