Consumer Protection 0.0 / 5 ? Business & Communication SystemsProtectionGCSEAQA Created by: Helena LouiseCreated on: 22-05-17 19:05 What is consumer protection? They are laws that give consumers protection against unfaire selling practices. The consumer has basic rights if : They are given a misleading description If a product is of a poor and unsatisfactory quality If the product is not fit for its intended purpose 1 of 4 Sale and supply of goods act 1994 All products must be of a satisfactory quality. This means it must be: Safe Last for a reasonable aount of time Be fit for the purpose Have nothing wrong with them 2 of 4 Trades Description Act False or misleading information must not be given about products. For example, they must have an accurate description and state who made the product. False designer goods that claim to be real break this law. 3 of 4 Consumer Credit Act 1974 It protects consumers when they pay or buy with credit. Businesses must have a license to give credit No one under the age of 18 is invited to buy ir pay with credit Businesses have to state an anual percentage rate If you sign a credit agreement at home then there are a few days in which you can tear the agreement up. This is the "cooling off period." 4 of 4
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