Communication Process

Week 1 Communication

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Communication Defintion

Is any means of exhanging information or feelings between two or more people.

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Models of Communication

Linear Model of Communication- involves the sender sending a message to a reciever who interprets the message.

  • The sender is responsible  for the choice of code and the  channel used eg oral/visual.
  • Important feature is the concept of noise, factors that influence or disturb the message during transmission.

Transactional Model- regards communication as a dynamic process, individuals send and recieve information simultaneously as opposed to an act of transmission

  • Reciever plays an active roles in communnicating by responding to the senders message with verbal and non-verbal responses.
  • Communication is seen as ongoing dialogue
  • Feelings are transmitted
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Elements Present in Every Communication Act

  •  Context- Has four dimensions
    • Physical-enviroment in which communication takes place.
    • Social Pschological- eg the status of the relationship
    • Temporal-Tome of day as well as time in history
    • Cultural-Consists of collection of beliefs, attitudes,values and ways of behaviour shared by a group.
  • Culture
  • Source Reciever
  • Message
  • Channels
  • Noise- anything that disorts a message, its present in every communication transaction.
  • Sending or encoding process
  • Recieving or decoding process
  • Feedback-messages that are sent back to the source
  • Feedforward-other messages
  • Effect
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Communication and Health Professionals

  • Dynamic Process
  • Used to gather data- physical , sociological data
  • Builds an understanding of the patient and their experinces- their needs
  • To teach
  • To express caring and comfort
  • Intergral part of the therapeutic relationship an between member of the health care team.- relationship where the nurse takes on the professional role of the carer.
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Interpersonal Communication and Health Professiona

Interpersonal communication between health professionals and patients humanises the care, the relationship and meshes the compassion, knowledge and the patient's experince.  This increases therapeutic effectiveness in attending to task and activities which ultimately leads to an increase in trust between the caregiver and the patient. 

Essential components are:

  • Genuineness- being who you are not presenting a facade
  • Respect- acceptance, positive regard and warmth.
  • Empathy- The ability to see and hear another person and truly understand their perspective.
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The Therapeutic Relationship

Is a partnership between teh nuarese and the patient which is focused on the patient and their healthcare needs and goals.

Aspects of the therapeutic relationship-

  • respect
  • rapport
  • collaboration
  • caring
  • empowerment
  • trust 
  • empathy
  • confidentiality

Role of the Health Professional-

  • Purpose
  • Mutual understanding
  • Authentieity
  • Respect for dignity
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