Formal communications have a set format and will be used for certain types of message. Examples of a formal letter of appointment or the agenda for a formal business meeting such as the AGM.
There is usually a set format (e.g. the minutes of a meeting).
The main type of formal documents are reports, letters, mermoranda (usualy reffered as 'memos') and pre-printed forms.
Some face-to-face oral communications will also take place accordinng to a set format-these include interviews ,meetings, staff reviews an disciplinary actions.
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