BUSS 3 Key Terms


An alternative to court of law in detriminding legal and employment disputes, involves a specialist outsider being asked to make a desicion on a dispute.

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An organisational structure where authority rests with senior managment at the centre of the business

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The process by which a message or information is exchaged from a sender to a reciever

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A way of mediating industrial disputes to gain agreement without going to arbitration.

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Core workers

Employees who are part of the core workforce of a business - central to the business activities

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An organisational structure where authority is delegated further down the hierrchy, away from the centre.

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The processof removing one or more layers from the organisational structure

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The reduction in the scale and resources of a business, usualy involving jobs losses and/or the sale or closure of business units.

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Flexibile working

The range of employment options designed to help employees balance work and home life e.g. part time, job-shaing, homeworking, annualised hour contracts etc...

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Gap analysis

Analysis of the difference betwen the workforce needs or abusines and its current capabilities.

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An approach to HRM based on treating employees as resources in the same way as any other business resource.

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Human resource managment HRM

Strategies for managing people in order to achieve business objectives.

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Labour shortage

Where a business finds it does not have sufficient employees in number, or with the right skills and experience for its needs.

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Perhiphial workers

Employees who are on the fringe of the core workforce, they are not essential core workers and teir activities can be outsourced or provided using flexibile contracting.

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An approach to HRM based on treating employees as the most important resource in a business.

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Staff turnover

The proportion of staff that leave their employment with a busines over a period, usually measured over a year.

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Individuals work in groups rather than focusing on their own specialised jobs.

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Trade union

Organisations of employees who seek to negotiate their employment terms through collective bargaining.

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Workforce planning

How a business detrimines how many and what kind of employees are required.

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Works council

A formal meting of employer and employee to consider isues affecting the business and workplace - mandatory for larger businesses in the EU

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