Business Unit 2 - Motivation and Training

Taylor and scientific management

• Workers are motivated by money
• Division of labour - breaking work down into small repetitive tasks
• Piece rate pay
• Supervisors for all workers

Mayo and human relations

• People achieve more when given positive attention
• Delegation and communication improve productivity
• Workers should socialise inside and outside of work

Maslow's hierarchy of needs

• When basic needs are met, workers can progress in work.
• Basic needs (food, water, shelter, clothes) - Safety (Safe working environment, job security) - Social needs (friendship, teamwork) - Self esteem (achievement) - Self actualisation (meeting potential).

Herzberg's Hygiene and motivating factors

• Hygiene factors - company policy, supervision, working conditions, pay and relations with co workers
• Motivation factors - interesting work, personal achievement, recognition of achievement, more responsibility and personal development

Financial -

• Workers paid by the hour will be more motivated to work over time due to the increase in their pay on payday
• Piece rate pay motivates staff to increase their productivity as they more they work the more money they will make
• Performance related pay motivates staff to meet their targets for financial bonuses.
  

Non - financial -

• Job enrichment - giving employees more challenging work, and the training they need to do it.
• Team working - putting workers into small teams and letting them organise their own work
• Empowerment - giving people more control over their work and a greater role in decision making