Business Unit 2 - Motivation and Training

Motivation - Theories

Taylor and scientific management

  • Workers are motivated by money
  • Division of labour - breaking work down into small repetitive tasks
  • Piece rate pay
  • Supervisors for all workers

Mayo and human relations

  • People achieve more when given positive attention
  • Delegation and communication improve productivity
  • Workers should socialise inside and outside of work

Maslow's hierarchy of needs

  • When basic needs are met, workers can progress in work.
  • Basic needs (food, water, shelter, clothes) - Safety (Safe working environment, job security) - Social needs (friendship, teamwork) - Self esteem (achievement) - Self actualisation (meeting potential).
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Motivation - Theories CONT

Herzberg's Hygiene and motivating factors

  • Hygiene factors - company policy, supervision, working conditions, pay and relations with co workers
  • Motivation factors - interesting work, personal achievement, recognition of achievement, more responsibility and personal development
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Motivation - Financial and Non - financial

Financial -

  • Workers paid by the hour will be more motivated to work over time due to the increase in their pay on payday
  • Piece rate pay motivates staff to increase their productivity as they more they work the more money they will make
  • Performance related pay motivates staff to meet their targets for financial bonuses.

Non - financial -

  • Job enrichment - giving employees more challenging work, and the training they need to do it.
  • Team working - putting workers into small teams and letting them organise their own work
  • Empowerment - giving people more control over their work and a greater role in decision making
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