Tall structure: many levels
Flat structure:few levels
Centralised- authority kept at senior level + easier to implement policies,keep control,cost savings,better decision making and act quicker in crisis.
decentralised - auhority widely dispersed. + decisions made close to market/customer, flexible, reduce workloador senior management - conflict, individual stress/lack of skills.
Delegation - passing authority down. + increases staff motivation/skill, management are free from workload - staff can abuse trust. anxiety.
Communication
internal/external/ 1 way/2 way/formal/informal
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