Customer Care - Product Display Legislation

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Sales of Goods Act 1968 (amended 1979 & 1994)

  • UK
  • regulates sales of goods
  • binding contract of sale
  • seller to buyer through money transaction: price
  • related to till
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Consumer Rights Act 2015

  • Replaced Sales of Goods Act 1979
  • physical and digital products
  • satisfactory quality
  • fit for purpose
  • as described
  • legal right to reject goods that don't meet the above and receive a refund
  • related to products and till
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Trades Description Act 1968

  • Offence to give false or misleading info
  • fine up to £5,000 or two years jail
  • enforced by trading standards
  • product descriptions must be accurate
  • reasonable steps to avoid committing an offence = due diligence
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Weight and Measures Act 1985

  • offered for sale by quantity
  • (prescribed) measuring instrument
  • sold in fixed sizes known as 'specified quantities'
  • packaged goods packed and labelled correctly
    • Weight and Measures (Packaged Goods) 2006
  • Weight/volume on label of packaged goods
  • Local authorities and trading standards enforced 
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Consumer Protection Act 1987 (amended 1994)

  • protect customers and give them rights when buying goods/services
  • right to claim compensation
  • defective product: damage, death or personal injury
  • manufacturers legally obliged to put certain information on products
    • printed instructions
    • safety requirements
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Price Marking Order 2004

  • selling price/unit price displayed
  • must be given in writing
  • includes catelogues, shops and online
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Building Regulations 2010

  • Aisles must be a minimum of 1.2 metres wide
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