Argyle,Alkema and Gilmour
Aim - To see whether the tone of voice effects how individuals interpret vebal communication.
Method - Argyle gave different groups of particiants either friendly or hostile messges spoken in either friendly or hostile tones.
Results - The tone of voice had around 5 times the effect of the verbal message itself.
Conclusion - Tone of voice can have an effect and change the interpretaion of the verbal messages.
Evaluation - This study was done in an artificial manner, It only focused on the tone of voice.