1.2 and 1.3

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1.2 Principles of Care

  • Promoting effective communication and relationships
  • Promoting anti-discriminatory practice (including policies and codes of practice)
  • Maintaining confidentiality of information
  • Promoting and supporting individuals' rights to dignity, independence, empowerment, choice and safety
  • Acknowledging individuals' personal beliefs and identity and respecting diversity
  • Protecting individuals from abuse
  • Providing individualised care
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1.3 Caring skills and techniques

  • Encouraging - Motivating and Supporting
  • Showing approval - Smiling and giving praise
  • Creating trust - Builds relationships, maintains confidentiality, being consistent
  • Gaining compliance - Getting someone to agree to do something
  • Social perception - Recognise individuals feelings, needs and intentions
  • Observation - Medical and Visual
  • Disengagement - Breaking contact
  • Distraction - Used to manage temporary pain and anxiety
  • Physical contact - Touching person to show a caring attitude
  • Modelling - Showing acceptable behaviour that they can copy
  • Working alongside - Doing the same activity to provide motivation
  • Setting challenges - Helps improve abilities and skills
  • Safe working practices - Providing a safe place
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