Work place stress

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  • Created on: 11-01-13 07:37
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Workplace stress:
1. Workload and Control
2. Workload
3. Control
4. Role conflict
Workload and Control:
Marmot et al (1997) ­ the Whitehall study:
Investigated the job strain model of workplace stress, this suggests the
workplace causes stress in 2 ways:
o High workload
o Low job control
Marmot et al suggested that both high-grade employees and low-grade
employees in the civil service would suffer with stress as the high-grade
employees have high workload and low-grade employees have low job
Marmot used 7372 civil servants working in London; they answered a
questionnaire on workload, job control and social support. Participants
were also checked for cardiovascular diseases and were then checked
again 5 years later
Marmot found that there was no link between high workload and
stress-related illnesses
Johansson et al (1978), looked at the effects of performing repetitive jobs
that require continuous attention and some responsibility (high demand)
Sawyers in a Swedish sawmill were compared with maintenance workers.
The sawyers have a more stressful job as it is repetitive and they must
keep on top of their work so the production of the whole company isn't
slowed down whereas the maintenance workers have a less stressful job,
as it is more flexible and less monotonous.
The sawyers were found to have higher illness rates and higher levels of
adrenaline in their urine than the maintenance workers, the sawyers also
had higher levels of stress hormones on work days than on rest days
At the end of Marmot's study it was found that participants in the
higher-grade jobs had the least number of cardiovascular problems and
people in the lower-grade the most.
Civil servants in the higher-grades have a higher sense of control over
their job and receive more social support than the people in the
lower-grade jobs.
Role Conflict:
Role conflict occurs when work and family life interfere with each other
for example an employee taking work home or taking lots of time off due to
family issues
This leads to higher levels of absenteeism, lower levels of performance
and poorer physical and mental health which causes higher levels of

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Pomaki et al (2007), they studied 226 hospital doctors this showed that
role conflict was directly associated with emotional exhaustion,
depressive symptoms and somatic complaints.
Evaluation of research into workplace stress:
+VE ­ Kivimaki et al (2006), completed a meta-analysis of 14 studies looking at
coronary heart disease and workplace stress.…read more


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