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Wiser Buyer
Consumers can get information on products and services on:
Citizens Advice Bauru
In store advice
Friends and Family
Consumer Reviews
TV Programmes

Information which is available to consumers
Advantages Disadvantages
Access to a lot of Slow and time consuming
information Information…

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Page 3

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Consumer Programmes
Advantages Disadvantages
Entertaining Information can be general
Information is well Have to plan when to view
researched and factual programme of specific
Experts are used to present interest
specialist information Information can be
presented too quickly to be

Advantages Disadvantages
Inexpensive Some involve subscriptions
Specialist ­…

Page 4

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user friendly language and Difficult to determine the
format quality of information
Readily available

Advantages Disadvantages
Staff have received training Information can be
to give specialist complicated
information Staff can be hard to access
Information is given e.g. in shops
accurately so consumers Sales staff my not have…

Page 5

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that a product is safe, reliable and Car Windscreens
conforms with safety standards.
Each product bearing the symbol
has been tested undependably
CE Mark Shows that a product meets Toys
European Environmental and Telephones
Safety Standards, allows Light bulbs
manufactures to sell their products
within Europe
Harmful Tells consumers a…

Page 6

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Fairtrade It informs consumers that fair Chocolate
prices have been paid to Bananas
producers, community Coffee
investment, safe and healthy
working conditions and
environmental protection
Soil Sets standards for organic Organic chicken
Association production. Promotes fillets, tomatoes and
biodiversity, recycling and potatoes
reduction of waste. In food
products it means…

Page 7

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advice sector in NI.
Does not assist directly but offers training and support to organisations that do.
· Provides training for NVQs in advice and guidance
· offers workshops through its website
· uses econsultations for socially excluded groups to express concern
· Advise through it's website

Consumer Focus

Page 8

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· provides free specialist advice to consumers and traders in Belfast on consumer issues e.g.
faulty goods
· resolves issues through negotiations
· consumers are treated fairly
· advises consumer of their legal rights under civil law
· gives advice on how to write letters of complaint
· writes follow…

Page 9

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· Protect consumers and honest traders against unfair trading
· Work with the business community to maintain good practice

· Ensure businesses comply with consumer protection laws
· protect consumers and honest traders from unfair trading
· advises consumers about the law
· ensures goods sold by weight etc are…


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