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WHAT MAKES A CONVERSATION `SUCCESSFUL'?

An exchange has succeeded if:

o All participants have achieved their primary purpose
o If every speaker felt able to communicate ideas without
inappropriate interruption
o If there was co-operation between participants

A more detailed analysis of successful conversation might
investigate the use of:

o…

Page 2

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You can claim common ground with other speakers and convey your
assumptions that all participants wish to be co-operative
Some positive politeness strategies are:
(1) Pay attention to the other speaker(s) ­ show
interest/sympathy/approval
(2) Seek agreement ­ Choose safe topics
(3) Avoid disagreement ­ Pretend to agree/use white lies/hedge…

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