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James Cowley

TQM, QC and QA

TQM (Total Quality Management)

Involves the entire workforce, products are check at each stage of production. Not just left
until the end for the inspectors. TQM is a way of preventing poor quality, not just discarding
the defect products.


1. Eliminates cost of…

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James Cowley

2. Customers like the reassurance of a badge like "ISO 9000". They believe they will get a better
quality of service so will be prepared to pay more.


1. Does not promise a good quality product, it only ensures a good quality production process.
2. It may…


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