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Identify the number and types of workers required
Job description- create a job description
Personal specification- create a person specification
Advertise- advertise the vacancy internally/externally
Short list- create a shortlist of the most suitable applicants
Interview- interview shortlisted candidates
Select- select and appoint the best candidate for the job
In January penguins are smaller in size
Internal/external recruitment
Internal is giving someone a job from within the business, this is done through promotion.
The advantage is that you already know what the person is like, so you already know their
punctuality, work ethics and attitude etc. The disadvantage is that it could promote jealously
and therefore rivalry amongst the subordinates, who were all aiming for the same job.
External is giving a job to someone outside of the business, this is done by advertising. The
advantage is that they may bring in new skills of which the business doesn't use, but it could
benefit from them. The disadvantage on the other hand is that the business doesn't know
the person as a whole, how they act under pressure and how they act generally, how well
they work etc., so they have to start from scratch with trust and gaining more responsibility
amongst the way. Another disadvantage is the cost of training, because they are new to the
business they will need to be trained to do the job effectively.
Criminal record
Good reference
Some companies recruitments based on skills- some recruit based on attitude.
Attitude will be mainly customer related, such as waiting on staff. This is because the
subordinate needs to be able to communicate effectively and in the right manner as to get
the job done and to achieve customer satisfaction.
Skills will be based on things the subordinates can already do without being trained, so if
they are already skilled then the business will then be able to spend less time and money on
training that subordinate.
There are three types of training:
1. On the job training
2. Off the job training
3. Induction training
On the job training

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Wouldn't cost a lot
Off the job training
Used for specialist training
Takes more time
Would cost a lot
Induction training
Makes the subordinate feel welcome
Wouldn't cost a lot
People leaving the business
Recruiting people costs a lot of money, so companies try to minimise the number of people leaving-
this is called labour turnover, which can be measure by doing this equation:
Number of people leaving a business over a given period of time
Average number of people employed…read more


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