Questions with answers january 2011 unit 1 as level

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ADVANCED SUBSIDIARY GCE
HEALTH AND SOCIAL CARE F910
Promoting Quality Care
Monday 10 January 2011
Afternoon
Duration: 1 hour 30 minutes
1 (a) Give an example of direct racial discrimination.
Any one of the answers below would be acceptable
When a care worker verbally abuses someone because of their race or colour.
When a care worker physically abuses someone due to their race or colour.
If an individual is refused access to a service, education or a job due to their race or
colour.
[1]
(b) Give three possible effects of racial discrimination on an individual.
Any three of the answers below would be acceptable
The individual could feel very angry and upset about how they have been treated.
The individual could feel humiliated and this could lower their selfesteem.
The individual might feel very stressed about how they have been treated and this could
lead to them developing illhealth.
If they have been refused a job due to racial discrimination it could lead to them having
difficulty finding a job which could lead to poverty for them and their family.
The individual could feel very withdrawn and lonely and that they are not welcome in their
community.
It may make an individual very anxious, frightened and scared as they may not know
where they should turn in order to get help.
[3]

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Page 2

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Name one piece of legislation that aims to protect people who have
experienced racial
discrimination.
Any one of the answers below would be acceptable
Race Relations Act
Human Rights Act
Equality Act
You must use the word `Act' to get the mark!
[1]
(d) Identify and explain three barriers minority ethnic groups could face when
accessing services.…read more

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Identify and explain two ways an organisation could ensure its Equal
Opportunities Policy is implemented.
One mark for identifying way, TWO required
One mark for explanation, TWO required
Any two of the answers below would be acceptable
An organisation could provide training for its staff on their policies, procedures and care
values so that they can all follow the correct procedures.…read more

Page 4

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Total: 15]
2 (a) Identify the five components of an Equal Opportunities Policy.
One mark for each, FIVE required
policy statement (`Policy' on its own will not get a mark)
implementation plan
section on how the policy will be monitored
evaluation of the policy
targets to improve further performance
[5]
(b) Identify a policy that could be used to promote quality care in a health and social
care setting.
Explain the benefits for a person who uses services and service providers of this
policy.…read more

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There are also many benefits of a confidentiality policy to the service provider. This
policy will guide staff about the legal requirements required and about what is good
practice in this area of their job. By following the confidentiality procedures of an
organisation this will help promote trust and develop good relationships with the people
that use their service. If service users know that the staff are very professional and
always keep all details confidential this will improve the reputation of that
organisation/setting.…read more

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Total: 15]
3 (a) Identify four early years values of care. Give an example of how people
working with children could apply each value of care in their day-to-day work.…read more

Page 7

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It is also important that any information about children is kept in a safe and
secure place.
Working with others ­ People working with children can uphold this care value by
ensuring that the care workers work with other agencies that support children for
example, social workers.
Reflective practitioners ­ ­ People working with children can uphold this care value
by ensuring that the care workers have sufficient staff training on all policies and
procedures.…read more

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The early years setting can also
ensure that they have multicultural displays and posters in prominent places in their
setting so that people from different faiths and cultures feel valued and welcomed.
I have left the mark scheme bullet points in to help you revise the key points for
this question.…read more

Page 9

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Citizens Advice Bureau
Solicitor / lawyer
Councillors / MPs
UK legislation
Policies
EHRC / Commissions
County court/high court
European Court of Human Rights
Complaints procedure of organisation/complain to service provider
Contact manager
Care workers / practitioners / counsellors
Ofsted
[3]
(b) Explain ways organisations could ensure their staff selection procedures
promote equal opportunities.
Level 3 [5 6 marks]
There will be a detailed explanation of at least two ways (could be advertising and/or
interviewing) an organisation could ensure their staff selection procedures promote equal
opportunities.…read more

Page 10

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There will be a detailed explanation of at least two ways an organisation can support staff to
promote quality care. These will be developed logically and there will be evidence of synthesis within
the work. Answers will be factually accurate, using appropriate terminology. There will be few errors
of grammar, punctuation and spelling
An organisation can ensure staff promotes quality care in a variety of ways.…read more

Comments

Sam Morran

A good resource with questions and models answers.  Good to use to test yourself and amend responses - helps to fine tune revision in run up to the exam.

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