Pages in this set

Page 1

Preview of page 1
Promoting Quality Care

Monday 10 January 2011
Duration: 1 hour 30 minutes

1 (a) Give an example of direct racial discrimination.

Any one of the answers below would be acceptable

When a care worker verbally abuses someone because of their race…

Page 2

Preview of page 2
(c) Name one piece of legislation that aims to protect people who have
experienced racial

Any one of the answers below would be acceptable

Race Relations Act

Human Rights Act

Equality Act

You must use the word `Act' to get the mark!

(d) Identify and explain three barriers…

Page 3

Preview of page 3
services or it could be that they that they do not feel welcome as they have cultural
differences with the other people there.


(e) Identify and explain two ways an organisation could ensure its Equal
Opportunities Policy is implemented.

One mark for identifying way, TWO required
One mark for…

Page 4

Preview of page 4
[Total: 15]

2 (a) Identify the five components of an Equal Opportunities Policy.

One mark for each, FIVE required

policy statement (`Policy' on its own will not get a mark)
implementation plan
section on how the policy will be monitored
evaluation of the policy
targets to improve further performance


Page 5

Preview of page 5
that use their service. If service users know that the staff are very professional and
always keep all details confidential this will improve the reputation of that

A policy that could be used to promote quality care in a health or social care setting is
an Equal Opportunities Policy.…

Page 6

Preview of page 6

[Total: 15]

3 (a) Identify four early years values of care. Give an example of how people
working with children could apply each value of care in their day-to-day work.
Any four of the answers below would be acceptable

One mark for each early years value of care, FOUR…

Page 7

Preview of page 7
Reflective practitioners ­ ­ People working with children can uphold this care value
by ensuring that the care workers have sufficient staff training on all policies and
procedures. It is also important that they have frequent staff meetings to share ideas
and reflect on how things have been and on…

Page 8

Preview of page 8
I have left the mark scheme bullet points in to help you revise the key points for
this question.

images in books / videos focussing on different groups in society (accept examples)
multicultural displays / posters
dressing up to learn about on different groups in society (accept examples)

Page 9

Preview of page 9
County court/high court
European Court of Human Rights
Complaints procedure of organisation/complain to service provider
Contact manager
Care workers / practitioners / counsellors

(b) Explain ways organisations could ensure their staff selection procedures
promote equal opportunities.
Level 3 [5 6 marks]
There will be a detailed explanation of…

Page 10

Preview of page 10
that they follow the correct procedures. A good organisation will also have a good
management structure where there is a clear hierarchy and the managers are
approachable and effective. It would also be important that there are regular staff
meetings to share concerns, communicate the service users needs and also…


Sam Morran


Some useful questions with model answers - always good to help with revision.

Similar Health & Social Care resources:

See all Health & Social Care resources »