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Page 1

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ORGANISATIONAL Define The way the jobs, responsibilities
STUCTURE and power within a business are
organised.

Organisational
chart A diagram showing
Organisational Define job titles, lines of
hierarchy communication and
responsibility within a
business.
Define

Owner
The vertical division of
authority and
accountability in an
organisation Managers


Shop floor
workers

Page 2

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·To divide the org into divisions/business functions
ORGANISATIONAL Key features with a common purpose (e.g. marketing, finance,
STUCTURE Of a hierarchy etc).
·Every individual would answer to one person,
their line manager,
·No manager would be overloaded with too many
Consultation subordinates, so the span of control is low,
Asking…

Page 3

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Advantages
ORGANISATIONAL Benefits and Drawbacks of
STUCTURE Matrix management ·Ensures that projects are better
co-ordinated
Benefits and ·People in different departments
Drawbacks of Advantages
can use their ability and
Centralisation knowledge
Allows for consistent policies
Benefits and throughout the organisation =
·Have several different views
Drawbacks of De- standardisation
Centralisation…

Page 4

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ORGANISATIONAL
STUCTURE
Workloads


A diagram showing
Work roles Define job titles, lines of
communication and
responsibility within a
Job business.
Define allocation



The vertical division of Define
authority and
The way the jobs, responsibilities
accountability in an
and power within a business are
organisation
organised.

Page 5

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1. Responsibility Be accountable for ones actions.
2. Accountability The extent at which a named The passing of authority
individual is responsible for down the hierarchy from
success/failure of a project /task. the manager to the
subordinate.
3. Authority The ability/power to carry out a task.

Define
Improving the
effectiveness…

Page 6

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One-way Two-way
No Message to be
feedback understood and The process of
dialogue takes place. exchanging information
between two or more
Effectiveness of individuals or groups of
communication people.
allows...

Define
>Business make more informed decisions
>Easier to implement a change
>More motivated workforce
>Business is well coordinated
>Business is…

Page 7

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Informal Formal Lateral Vertical
Through the Procedures/rules/ Same level Downwards
grapevine regulations or upwards
How organisational
structure affects Communication channels Open Closed
business performance
Clarity of accountability Everyone Communication
this means that entitled to know with only a few
achievement or and people
recognition leads to a communicate
higher motivation…

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