Operations for AQA AS (New spec for first teaching in 2008)

Complete notes for AQA new spec for first teaching 2008

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  • Created on: 19-05-09 10:50
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First 397 words of the document:

OPERATIONS
OPERATIONS MANAGEMENT
The
pr
ocess t
hat
uses
the
r
esour
ces
of
the
organi
sati
on
t
o pr
ovi
de
the
ri
ght
goods
or
ser
vice
for
t
he
cust
omer
.
I
t
is
concer
ned
w i
th
5 mai
n ar
eas:
DESIGN
(Customer/
target
mark et
ne eds)
ESTAB LI
SH I
N G A
S UPP LY
C H AIN
WO RKING
WITH
S UPPL I
ER S
MAN AGING
Q UALITY (
TQ M,
T QC, Qual
ity
Assur
an ce)
USING TEC HNO LOG Y
E FFEC TI
VE LY
(C AD/CAM)
INTERGRATED OPERATIONS MANAGEMENT
Product
Ef
fi
ci
ency
The cost
of
pr
oduci
ng
an
it
em
in
ter
ms
of
resour
ces
used.
The
mo r
e pr
odu ct
ef
fi
ci
ent
the
fi
rm i
s,
the
lower
t
h e
unit
cost
per
i
tem and
vi
ce
versa .
I
t
is
import
ant
that
t
he c
o st
per
uni
t
i
s
not
reduced at
t
he expense
of
qual
it
y.
Facts which affect the cost per unit:
How t
he
product
i
s pr
oduced
(
C api
tal
Vs.
Labour
int
ensi
ve*)
Cost
of
mat
eri
als
Scal
e of
pr
oduct
ion Qual
it
y
Mot
ivat
ion
level
s of
empl
oyees
1

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The
ideal
amo unt
of
Capacit
y Ut
il
isat
ion
is
90%. A nymo r
e t
han t
his
and
thi
s
means t
h er
e i
s wast
age of
resour
ces and
the
o r
g ani
sat
ion
is
spendi
ng
unnecessary
amo unt
s of
money on
fi
xed asset
s.…read more

Page 5

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Reduce capacity utilisation levels
(usef
u l
f
or
w hen
w orki
ng wi
th
s pare
cap.
)
by l
eas i
n g
out sp are factor
y space/sel
li
ng asset
s (
e.g.…read more

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Q ual
it
y can
impact
on brand l
oyal
ty,
who t
he compan y
ma r
kets
it
sel
f
to
and
can af
fect
staf
f
mo t
ivat
ion.
Measured
by
appear
ance,
rel
iabi
li
t
y,
durabi
li
t
y,
funct
ions,
i
mage
and
brand,
excl
usi
veness,
r
eput
ati
on
of
brand and
aft
er
sal
es ser
vice.…read more

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Quality Control
­ l
east
commi
t
ment
.
Product
s ar
e i
nspect
ed
at
the
end
of
t
he
produ ct
ion
by manager
/super
visor
.
Fault
y i
t
e ms
are
reworked
or
scr
apped.
P r
ofi
t
is
ma de
by
product
ion
of
high
vol
u mes
that
ar
e
made/
sold.…read more

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Wast
age
reduced Other
aspect
s of
company c an
be
Char
ge
high
prof
it mar
gin af
fect
ed such
as market
ing
SUPPLIERS
Busi
ness es t
hat
supply
other busi
nesses
wi
th
goods,
such
as
raw mat
eri
als,
and
ser
vices.
Suppl
y chai
ns can
b e
complex
so busi
nesses
need
to
buil
d a
good
r
elat
ionshi
p wi
th t
heir
suppl
ier
s.…read more

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Ways
in
whi
ch
to
meet
cust
omer
expect
ati
ons:
1. I
dent
if
y Cust
omer
Expect
ati
ons:
Market research ­
Need
to
know cust
ome r
expectat
ions and
n eed s i
n or
de r
t
o f
ulf
i
l
them. Bui
ldi
ng
a
profi
l
e
of
customers hel
ps t
h e
busine ss t
o underst
and expect
ati
ons.…read more

Page 10

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Cost
of
tr
aini
ng
Ti
me
it
t
akes t
o t
rai
n
Maint
aini
ng mot i
vat
io n
among
staf
f
may
incr
ease
cost
s
TECHNOLOGY
ROB OTICS:
The
use of
machi
nes whi
ch
can be
both
rout
ine
and
incr
easi
ngl
y complex
act
i
v i
ti
es
but
ar
e of
ten
repet
it
iv
e .…read more

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