Pages in this set

Page 1

Preview of page 1
OPERATIONS
OPERATIONS MANAGEMENT





The
pr
ocess t
hat

uses
the
r
esour
ces
of
the
organi
sati
on

t
o pr
ovi
de
the
ri
ght
goods
or
ser
vice
for
t
he
cust
omer
.

I
t
is
concer
ned
w i
th
5 mai
n ar
eas:


DESIGN…

Page 2

Preview of page 2

Ski
l
l
level
of
empl
oyees



*Labour (human) Productivity:
is
ho w ma ny
uni
ts
the
w or
kfor
ce can
produce.
Capital (machine) Productivity:
i
s t
he
output
per
ma chi
ne per
iod
of
ti
me

UNIT COST

The
aver
age
cost
of
one
uni…

Page 3

Preview of page 3


Q ual
it
y Ci
rcl
es
(Mayo)


Manager
s/emp l
oyees
of
each
depar
tment
meet
t
o di
scuss
how
qual
it
y coul
d
be
impr
oved.


Trai
ning
(Masl
ow,
Mayo)


Employees
are t
aught
new ski
l
ls or
i
mpr
ove
ski
l
ls…

Page 4

Preview of page 4
The
ideal
amo unt
of
Capacit
y Ut
il
isat
ion
is
90%. A nymo r
e t
han t
his
and
thi
s
means t
h er
e i
s wast
age of
resour
ces and
the
o r
g ani
sat
ion
is
spendi
ng
unnecessary
amo unt…

Page 5

Preview of page 5


Reduce capacity utilisation levels
(usef
u l
f
or
w hen
w orki
ng wi
th
s pare
cap.
)
by l
eas i
n g
out sp are factor
y space/sel
li
ng asset
s (
e.g.
ma chi
n er
y),

r
edund anci
e s,
chang i…

Page 6

Preview of page 6
af
fect
t
he amo unt
of
sal
es and ult
i
ma t
ely
the
revenue
the company makes
whi
ch i
mp act
on whether
t
h e
co mpany
ma kes
a prof
it
or
l
oss and
of
how
much.
Q ual
it
y can
impact…

Page 7

Preview of page 7
Quality Control
­ l
east
commi
t
ment
.
Product
s ar
e i
nspect
ed
at
the
end
of
t
he
produ ct
ion
by manager
/super
visor
.
Fault
y i
t
e ms
are
reworked
or
scr
apped.
P r
ofi
t
is
ma de
by
product…

Page 8

Preview of page 8
Wast
age
reduced Other
aspect
s of
company c an
be
Char
ge
high
prof
it mar
gin af
fect
ed such
as market
ing




SUPPLIERS


Busi
ness es t
hat
supply
other busi
nesses
wi
th
goods,
such
as
raw mat
eri
als,
and
ser
vices.



Suppl
y chai…

Page 9

Preview of page 9
cust
ome r
s and
prof
it
gai
ns
ma de
fr
om k
e epi
ng cur
rent
cust
omer
s i
nst
ead
of
spendi
ng money on
att
ract
ing
new cust
ome r
s.

Ways
in
whi
ch
to
meet
cust
omer
expect
ati
ons:


1.…

Page 10

Preview of page 10

Cost
of
tr
aini
ng
Ti
me
it
t
akes t
o t
rai
n
Maint
aini
ng mot i
vat
io n
among
staf
f
may
incr
ease
cost
s


TECHNOLOGY





ROB OTICS:
The
use of
machi
nes whi
ch
can be
both
rout
ine

and
incr
easi
ngl…

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »