Module 3 - Managing ICT

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06/11/2009The Use of ICT in the Digital WorldDinu Vincent
Module 3
Managing ICT
The three pillars of an organisation
What are the three fundamental resources of any organisation?
People
Career
Education
Training
Peoples attitudes
Employee participation
Employee monitoring
Work environment
Organisation
Strategy
Policy
Mission statement
Culture
Management
Bureaucracy
Competition
Environment
Technology
Current hardware and software provision
Future hardware and software provision
Back-up Strategies
Security and user procedural issues
Organisational Structure

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The Use of ICT in the Digital WorldDinu Vincent
The corporate structure was like a pyramid with very steep sides. Now it is more like a plate
of peas. The number of levels in an organisation is cut to as few as possible. In some
instances, there are only three levels within the organisation: Directors, Managers and
People.…read more

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The Use of ICT in the Digital WorldDinu Vincent
Levels Of Information
Operational Information
A record of all events and transactions within an organisation. A record must be kept of all
payment orders. This includes payroll records and stock management.
Tactical Information
Information commonly used by middle management. They need to know how fast particular
products are selling, how quickly stock levels can be refreshed and at what times of the
week a store is most busy.
Strategic Information
Needed by senior management.…read more

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The Use of ICT in the Digital WorldDinu Vincent
o Want to keep management to a minimum
E.g. law practices, accountancy firms
Entrepreneurial Structure: One or two key people make decisions.
Matrix Structure: People are organised into teams that work independently, making their
own decisions, yet working alongside each other.
Centralisation and Decentralisation Organisation
Centralisation means is the process by which the activities of an organization, particularly
those regarding planning decision-making, become concentrated within a particular location
and/or group.…read more

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The Use of ICT in the Digital WorldDinu Vincent
E.g. in a manufacturing company, a sales order may be passed from the sales
department to the production department who will order the parts from the stock
department who may then need to order parts from a supplier.
(A system with full documented procedures/ planned procedures/ structures
procedures.
Stating stage of flow/control. Such as business letter, meeting minutes, e-mail etc.…read more

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The Use of ICT in the Digital WorldDinu Vincent
Acceptable Use Policies: Internet, e-mail, data etc
Legislation: Data protection Act, Computer Misuse Act
Backup & Disaster Recover Procedures.
Training Policy
o Formal courses or training
o Job shadowing
o Team meetings, attending events
Job shadowing
What is job shadowing?
By observing from the person who is working & helping them.…read more

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The Use of ICT in the Digital WorldDinu Vincent
Team Meetings
Less formal
Can be scheduled any time
Everyone can contribute
Attending events ­ e.g. computer fair, trade show, visiting hotels.…read more

Comments

Mr A Gibson

Effective notes using a range of presentation techniques to highlight the main factors related to managing ICT. Very thorough! Use to make flash cards or a mind map from.

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