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Management, Leadership, Motivation and Communication
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Leadership is the process of influencing people so that they will perform a variety of tasks
in an effective manner. It is, therefore, crucial to have a strong leader who can inspire and
motivate the employees.
A leader is different to a manager, since a manager is often appointed to a position of power,
whereas a leader may often emerge as the best to cope in a given situation (i.e. an employee who is
very competent at computing may well be viewed as a leader, even though he may be towards the
bottom of the organisational hierarchy).
There are a number of styles of leadership:
1. Autocratic.
This is often referred to as an authoritarian leadership style, and it basically means that the
people at the top of an organisation make all the decisions and delegate very little
responsibility down to their subordinates.
Communication is topdown, with no opportunity for feedback to the leader. It can cause
much resentment and frustration amongst the workforce and it is not very common in today's
business world.
2. Democratic.
This involves managers and leaders taking into account the views of the workforce before
implementing any new system.
This can lead to increased levels of morale and motivation amongst the workforce, but it can
also result in far more time being taken to achieve the results since many people are involved
in discussing the decision.
3. Laissezfaire.
This is where employees are set objectives, and then they have to decide how best to
achieve them using the available resources. This method of leadership can result in high
levels of enthusiasm for the task inhand, but it can at times rely too much on the skills of the

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This is fairly autocratic in its approach to dealing with employees, although their social and
welfare needs are taken into account when a decision is made that will affect them. The
leader is likely to consult the workforce before implementing any decision, but he is unlikely
to listen to much of the feedback.…read more


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