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Definitions

Customer Service

Customer service is the ability to provide a service or product in the way that it has
been promised.
http://www.customerservicemanager.com/definitionofcustomerservice.htm


Customer Service is any contact between a customer and a company, which causes a
negative or positive perception by a customer.
http://www.customerservicemanager.com/definitionofcustomerservice.htm


Own definition ­ Customer service…

Page 2

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Own definition ­ External customers to me can be basically customers outside of a company
and not within it.





Lola Sanyaolu 61217 3168

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