CCEA Home Economics: Being an effective consumer

This revision documents covers consumer issues

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  • Created on: 26-09-11 17:11
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Being an effective consumer
A consumer is someone who:
Buys goods
Uses services
Has responsibilities
Has rights
Has a lot of choices to make
What are goods? Goods are things you have obtained in exchange for money
What are services? E.g. plumber mends dripping tap- service (bus etc.)
Who is a consumer? Person who uses a service or buys goods
We often consume items that we don't need- can be blamed on laziness, to make us
look better and to conform to media/friends
`Downshifting'- is reducing working hours or leaving job as don't need to buy as
`Conservers'- those who respect the environment
When buying items we usually think about colour, taste, smell, where it is made,
who made it and what it is made from
There are many different reasons which affect, what, when, where we buy items:
Social reasons- (peer pressure)
Cultural reasons- beliefs and customs determine what & where we buy
Economic reasons- buy less in economic downturn
Personal reasons- age, likes, dislikes, occupation and lifestyle
Physiological reasons- interest to take care of body etc.
Psychological reasons- personal attitudes
Environmental reasons- impact product will have on environment
Consumer rights- when a consumer buys goods they make a contract between the
purchaser and the trader
Sale and supply of goods act 1994
This law gives you certain rights under the contract between you and the trader.
Your rights:
Goods should be:
Of satisfactory quality
Fit for intended purpose
As described
This applies to all good bought in shops, markets and online.
If goods are faulty or not what they should be, the consumer is entitled to
complain and seek a repair, replacement or full refund, however this does not
apply when:
You were told of faults before purchase
Faults are obvious
You caused the damage

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You made the mistake e.g. wrong color
You change your mind
You bout the good more than six years ago
Problems when buying goods:
Private sales:
When buying goods privately you do not have the same rights when buying from a
trader.…read more

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Food safety
Serve an improvement notice
Close the business
EHO's inspect premises and investigate complaints
Trading standards Aims to inform consumers, encourage honest
office businesses and target rogue traders
TSO's are responsible for:
Enforcing weights and measures act
Investigating complaints from consumers
Testing weighing and measuring equipment's e.g.
petrol stations
Ensuring pre-packed goods are the correct weight
and this is printed on pack
The general consumer council is a government body
aiming to promote the interests of all consumers in
N.…read more

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Rights and Responsibilities
Right to:-information, fair treatment, access to services, choice and to redress
Responsibility to:-read information, know consumer rights, complain effectively,
be an ethical and environmentally aware consumer, manage and budget money and
claim reasonable compensation if things go wrong
Barriers that prevent individuals being effective consumers:
Cant access stores (walking, transport)
May not be able to reach products
Location of shops
Carrying products
Are not legible to purchase certain products
Cannot reach products in store
Cannot shop online
Don't have enough…read more

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Per 100g High levels Low levels
Total fat 20g and up 3g and down
Saturated fat 5g and up 1g and down
Sugar 10g and up 2g and down
Sodium 0.5g and up 0.1g and down
Traffic light labelling:
Are used to present information about the product in an easily regonised way to
help the consumer make a choise about the product
What are Guideline Daily Amounts?
Help consumers make sense of the nutrient information provided on food
labels.…read more


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