Business functions personnel key terms for SRCL Case study

These are te key terms of personnel for the specification of SRCL business functions case study.

HideShow resource information
Preview of Business functions personnel key terms for SRCL Case study

First 314 words of the document:

Business Revision ­ People in organisations.
Social influence is a two way process:
How business activities impact on society?
How changes in society affect the business?
Labour turnover equals the number of employees leaving the company divided by
the average total number of employees.
Motivation and leadership.
A manager is an organiser, planner and controller with short term tactical objectives.
Leaders are motivational, figurehead, inspirational and have long term, strategic
Leadership Styles:
Autocratic ­ "Do what I say now".
Democratic ­ "What does everyone think".
Paternalistic ­ Leader acts as a "father" figure.
Laissez F'aire ­ "Just get on with it".
Motivational methods.
Financial methods:
Profit sharing ­ Employees receive a proportion of the company's profits.
Share ownership ­ Common incentive for senior managers who are given shares
in the company rather than a bonus or profit sharing scheme.
Fringe benefits ­ Items an employee receives in addition to their normal wage or
Piecework ­ Paying a worker per item they produce in a certain period of time.
Performance related pay ­ This is paid to those employees who meet certain
Non financial methods:
Job enlargement ­ is giving workers more tasks to do of a similar nature or
Job rotation.
Job enrichment ­ Giving employees more interesting, challenging and complex
Team working ­ Team working is where employees work in groups or teams.
Quality circles:
Allows employees to become more involved in decision making.
Based on McGregor work.
3 main goal s staff involvement, people development and generation of benefits.
Motivational Theorists
Mayo ­ Hawthorne studies
Herzberg and the two factor theory.
FW Taylor and the carrot and stick approach.

Other pages in this set

Page 2

Preview of page 2

Here's a taster:

Maslow and the hierarchy of human needs.
McGregor's theory is theory X and theory Y managers.
Peters ­ company heroes.
Drucker ­ management by objectives.
Herzberg's motivational theory.
The two factors were: firstly the factors which result in job satisfaction and the
other category were the factors that result is job dissatisfaction. Job
satisfaction factors were called motivators and dissatisfaction were called
hygiene factors, which were extrinsic factors.
McGregor's motivational theory:
Two types of managers, the theory X manager and the theory Y manager.…read more

Page 3

Preview of page 3

Here's a taster:

Chain of command is shorter.
Disadvantages of a narrow span of control:
Reduced freedom for subordinates.
It would increase number of managers required therefore increase costs of
recruitment and wages.
Matrix Structures A Matrix structure organisation contains teams of people created
from various sections of the business. These teams will be created for the purposes
of a specific project and will be led by a project manager.…read more


No comments have yet been made

Similar Business resources:

See all Business resources »See all resources »