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PRODUCTIVITY AND PERFORMANCE
LABOUR PRODUCTIVITY:
LABOUR PRODUCTIVITY CAN BE INCREASED BY:
LABOUR TURNOVER:
EXTERNAL CAUSES OF HIGH LABOUR TURNOVER:
CONSEQUENCES OF HIGH LABOUR TURNOVER
BENEFITS OF HIGH LABOUR TURNOVER
HOW TO REDUCE HIGH LABOUR TURNOVER:
EVALUATING THE SUCCESS OF PERSONNEL MANAGEMENT
ABSENTEEISM
CAUSES OF ABSENTEEISM (THE UNAVOIDABLE):
CAUSES OF ABSENTEEISM (THE AVOIDABLE):
WAYS TO REDUCE ABSENTEEISM:
ORGANISATIONAL STRUCTURE
SPAN OF CONTROL
ADVANTAGES AND DISADVANTAGES OF A NARROW SPAN OF CONTROL:
DELEGATION
BENEFITS OF DELEGATION:
RECRUITMENT AND TRAINING
THE RECRUITMENT PROCESS:
TYPES OF RECRUITMENT:
INTERNAL RECRUITMENT:…read more

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KEY TERMS(THAT HAVEN'T ALREADY BEEN MENTIONED)
Bethany Archer Page 3 12/12/2011…read more

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Productivity and Performance
Productivity is a measurement of a firm's efficiency by measuring outputs in relation to inputs.
The firm's efficiency can be increased by producing more with the same amount of inputs or by producing
the same amount but with fewer inputs.
Labour Productivity:
A measure of the output per worker in a given time period.
The formula for labour productivity is as follow:
Labour productivity = output per period ÷ No. of employees per period.…read more

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External Causes of high labour turnover:
More local vacancies arising
Better transport links enabling more opportunity further out
Consequences of high labour turnover
Cost of recruitment of replacements
Training costs
New employees will take time settling in
Loss of productivity as new workers adjust
Benefits of high labour turnover
New workers can bring new ideas and enthusiasm to the firm
Workers with specific skills can be employed
New perspective on things
IT IS IMPORTANT FOR A COMPANY TO GET THE RIGHT BALANCE OF LABOUR TURNOVER…read more

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Ways to reduce absenteeism:
Offer an attendance bonus
Improve relations
Improve working conditions
Create more interesting and challenging jobs
Offer more flexible working practices.
Organisational Structure
A formal and systematic way the management of a business is organised
Organisations often have department structure. This could be based upon products, regions or countries.
For most organisations it is based on the key functions of a business such as marketing, finance, human
resources etc.…read more

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Delegation
This is the passing of authority down the hierarchy of a business
Benefits of delegation:
Can motivate staff
Makes it easier in the future to identify staff with the qualities needed for promotion
Allows the boss the opportunity to spend time planning and thinking, rather than doing.
Recruitment and Training
Recruitment is the process of filling job vacancies
Training is a provision of workrelated education
The recruitment process:
1. A vacancy arises
2.…read more

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Examples of the advertisements used:
Newsletter
Intranet
Word of mouth
Notice board
At meetings
Advantages of internal recruitment:
Abilities of candidates is already known
Motivating for workforce (prospect of promotion)
Quicker
Shorter induction period required
Reduces risk of employing the wrong person and is less expensive
Individual already knows the company well
External Recruitment:
Filling a job vacancy by advertising outside of the firm
Examples of External recruitment advertising:
Newspapers
Internet
Shop windows
Agencies
Job centres
Advantages of External recruitment:
Better qualified
New ideas
Wider…read more

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These are called selection techniques ­ the processes used by an organisation to ensure the choose
the most appropriate candidate possible
Aptitude tests are a measurement of the level of ability of a candidate
Psychometric testing is an examination of personality and attitudes
Assessment centres/ group assessment is a more in depth assessment of a candidates suitability
by subjecting them to real life situations.
Training and its purpose
The purpose of training is to help employees to develop existing skills or gain new ones.…read more

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Motivation
Motivation is the will to work. This comes from the enjoyment of the work itself and/or from the desire to
achieve certain goals e.g. earn more money or achieve promotion.
Managers spend considerable time working out how best to motivate their workers and there are a
number of different opinions about how this can be best done.
A wellmotivated workforce can provide the following advantages:
Better productivity (amount produced per employee).…read more

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