E-Commerce - Customers - Advantages and disadvantages table in A Level and IB ICT

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Created by: Olivia
Created on: 29-04-14 14:53

E-Commerce - Customers

Advantages

Ability to order goods 24/7
Greater choice of goods from a global market place
Cost savings are passed to customers with cheaper goods
Allows disabled people to do their own shopping
No travelling is needed as goods are ordered from home

Disadvantages

Problems with fraudulent sites
Customers are worried about the security of their bank details
Sometimes there is alot of hassle when wanting to return goods
Harder to assess the quality of goods before ordering them
Loss of social pleasure
Hidden costs - postage, VAT

Evaluation

Benefical for people who do not have the time to go out and get products - more convient for a full time worker. Security is an issue which causes people not want to use e-commerce facilities and therefore it is not fully utilised.

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