1.4 communication
- Created by: Lois
- Created on: 07-05-13 16:21
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- Use of eye contact, facial expressions, body language.
- Eye contact
- Shows someone is paying attention and listening.
- Some cultures show respect whilst talking by looking away/down.
- Staring can be off-putting; can indicate aggression.
- Facial expressions
- Adds interpretation of what is being said.
- Smiling, frowning.
- Adds interpretation of what is being said.
- Body language
- Hand gestures - pointing, beckoning, thumbs up/down.
- Head - nodding/shaking head, inclined to one side.
- Body posture - leaning back/forward, crossed arms/legs, shrugging.
- Other gestures - winking, rolling the eyes, pursing the lips.
- Eye contact
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