1.4 communication

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  • Use of eye contact, facial expressions, body language.
    • Eye contact
      • Shows someone is paying attention and listening.
      • Some cultures show respect whilst talking by looking away/down.
      • Staring can be off-putting; can indicate aggression.
    • Facial expressions
      • Adds interpretation of what is being said.
        • Smiling, frowning.
    • Body language
      • Hand gestures - pointing, beckoning, thumbs up/down.
      • Head - nodding/shaking head, inclined to one side.
      • Body posture - leaning back/forward, crossed arms/legs, shrugging.
      • Other gestures - winking, rolling the eyes, pursing the lips.


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