Unit 7 - Health and Social Care

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  • Unit 7: Meeting individual needs
    • Quality assurance
      • Setting and maintaining good standards of care within an organisation
        • Standards are statements of acceptable performance and outcome
      • Can be understood by looking at: National standards, Policies, internal review/audit etc within the setting, and Professional accountability of care workers
        • Auditing is the process of checking an activity or performance against standards
        • National standards outline standards of care that all care organisations must meet
        • Professional accountability means that everyone is responsible for their own actions and are accountable for the quality of service they provide
      • Inspection
        • Monitor and inspect organisations to ensure they meet national standards
          • Inspected by regulated bodies e.g. The Care Quality Commission (CQC)
      • Clinical governance
        • The process of improving the quality of care services within an organisation by improving work systems
        • 5 areas of clinical governance
          • 1. Risk management
          • 2. Clinical audit
          • 3. Education training + Professional development
          • 4. Evidence based care + effectiveness
          • 5. Patient and carer experience and involvement
      • Purpose of quality assurance
        • Measure the quality/benchmark
        • Maintain/set standards
        • System of redress/users experiences acknowledged
        • Value for money
      • Methods used to assess quality of services
        • Customer satisfaction questionnaires
        • Charters/ standards
        • Audits /Appraisals
        • Case record analysis
        • Statistical analysis
    • Care planning cycle
      • 1. Referral for assessment
      • 2. Assessment of need
      • 3. Deciding eligibility of care
      • 4. Drawing up a care plan
      • 5. Identifying services to be provided
      • 6. Review of care plan
    • Sectors
      • Public sector
        • Also known as the statutory sector. Services are provided by the government. Accessible to all. Free at the point of delivery
      • Independent sector
        • NOT provided by the government. Made up of the Voluntary, Informal, and Private sectors
          • Voluntary sector
            • Non-profit organisations. Usually charities. Workers are volunteers who are unpaid and untrained
          • Informal sector
            • Friends/family provide care. Unpaid, untrained, time consuming work
          • Private sector
            • Services must be paid for by the service user. Greater choice of services and care provided
    • Assessing for care
      • Importance of needs-led assessments
        • Unique to the individual
        • Appropriate to the individual needs
        • Individual is empowered and involved in the decisions relating to care
        • Individual is offered greater choice
        • Greater flexibility in service provision
      • Needs that are assessed
        • Personal + social care needs
        • Physical needs
        • Cultural + religious needs
        • Transport + access needs
        • Financial needs
        • Employment, education + leisure needs
        • Carers needs are also assessed
      • Risk assessment
        • All service providers have a legal responsibility to complete a risk assessment befre the provide services
          • This is to protect the health and safety of their staff
        • Risks will be discussed and solutions to overcome/deal with them made
        • Assessments include
          • Layout/location of home
          • Pets - Dangerous animals
          • Whether the service user will need to be moved

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