Unit 5

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  • Created by: Tasha
  • Created on: 21-03-14 11:45
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  • Types of communication
    • Formal Communication
      • Interactions taken place within an organisation
      • Communication documented, traceable and follows a structure
      • Can be written (letter) or verbal (face to face)
      • Defined role or purpose
    • Informal Communication
      • Takes place outside an organisation.
      • No specific order, sturcture or traceability
      • E.G Telephone calles, notice boards
      • Can spread gossip and rumours
    • Internal Communications
      • Communication must flow freely through an organisation and reach the right people
      • Small businesses - Easy to achieve, straightforward so employees know what is happening
      • Large businesses - not easy to organise
      • Face to face or telephone conversations.


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