Types of ICT systems
- Created by: Laura444
- Created on: 23-05-16 11:19
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- Types of ICT systems
- Back office system
- Usually accounts and database management
- Run routine business tasks
- Record sales, purchaes, update stock, etc.
- Transaction processing system
- Processes transactons as soon as they arise
- Example booking a flight
- Workflow management system
- Used when lots of ifferent people work on a document
- Routes documents to differnt personnel
- Reduces bottlenecks in the flow of work
- Management information system
- Takes internal and external data
- Processes it to produce information
- Presents information in a suitable form
- To enable managers to make effective decisions
- Systems for collaborative work
- Used wnen lots of different people work together on a task
- Uses communiction
- Uses videoconferenceing, file sharing, emai, etc.
- Decision support
- Supports decision making
- Enables managers to choose from business options
- Can extrapolate figures and produce forecasts
- Customer relationship management system
- Helps with thte day-to-day management of customers
- Keeps track of customers
- Allows analysis of past orders
- Helps increase sales
- Allows more effective marketing
- Allows cross-selling
- Workflow and document management system
- Keeps track of electronically stored documents
- Used when data arrives in different forms
- Typical application: dealing with insurance claims
- Enterprose information system
- Deals with all the functions of a large organisation
- Intergrates all bussiness activities (e.g. accounts, finance, stock control, etc.
- Allows links to business partners (e.g. suppliers, customers, etc.)
- Back office system
- Enterprose information system
- Deals with all the functions of a large organisation
- Intergrates all bussiness activities (e.g. accounts, finance, stock control, etc.
- Allows links to business partners (e.g. suppliers, customers, etc.)
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