Types of ICT systems

HideShow resource information
  • Created by: Laura444
  • Created on: 23-05-16 11:19
View mindmap
  • Types of ICT systems
    • Back office system
      • Usually accounts and database management
      • Run routine business tasks
      • Record sales, purchaes, update stock, etc.
    • Transaction processing system
      • Processes transactons as soon as they arise
      • Example booking a flight
    • Workflow management system
      • Used when lots of ifferent people work on a document
      • Routes documents to differnt personnel
      • Reduces bottlenecks in the flow of work
    • Management information system
      • Takes internal and external data
      • Processes it to produce information
      • Presents information in a suitable form
      • To enable managers to make effective decisions
    • Systems for collaborative work
      • Used wnen lots of different people work together on a task
      • Uses communiction
      • Uses videoconferenceing, file sharing, emai, etc.
    • Decision support
      • Supports decision making
      • Enables managers to choose from business options
      • Can extrapolate figures and produce forecasts
    • Customer relationship management system
      • Helps with thte day-to-day management of customers
      • Keeps track of customers
      • Allows analysis of past orders
      • Helps increase sales
      • Allows more effective marketing
      • Allows cross-selling
    • Workflow and document management system
      • Keeps track of electronically stored documents
      • Used when data arrives in different forms
      • Typical application: dealing with insurance claims
    • Enterprose information system
      • Deals with all the functions of a large organisation
      • Intergrates all bussiness activities (e.g. accounts, finance, stock control, etc.
      • Allows links to business partners (e.g. suppliers, customers, etc.)
  • Enterprose information system
    • Deals with all the functions of a large organisation
    • Intergrates all bussiness activities (e.g. accounts, finance, stock control, etc.
    • Allows links to business partners (e.g. suppliers, customers, etc.)

Comments

No comments have yet been made

Similar ICT resources:

See all ICT resources »See all Information and systems resources »