Travel and touris

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Created by: AbbyJill115
Created on: 28-11-21 14:21

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Travel & Tourism
- Types of tourism
  - Domestic - holidays & trips inside your country of residence
  - Inbound - visitors from overseas coming into the country
  - Outbound - tourists leaving their country of residence to travel to another country
- Types of Travel
  - Leisure - short breaks, holidays
  - Corporate - Work Trips
  - Specialist - weddings, hobby, sport
  - Visiting Friends & Family
  - Day trip (No overnight)
- Customer Types
  - Individuals, couples, families
  - Groups, OAPs, educational, special interest
  - Corporate
- T&T Organisations
  - Private
    - Private, PLC, small/ medium (PAID STAFF)
      - Aim - Make Profit
      - Tour Operators, travel agents, hubs, attractions
  - Public
    - Owned or funded by government
    - Provide a service i.e. Tourist info
  - Voluntary
    - Funded by grants/ donations
    - Preservation - buildings, environment, Sustainability
- Key Sectors
  - Air, Road, Rail, Sea
  - Hubs - Airports, Stations, Ferry Ports
  - Tour Operators
  - Travel Agents
  - Attractions
  - Accomodation
  - Trade Associates
    - ABTA, ANTOR, AITO, CAA, ATOL, IATA, DCMS, FCO
  - Information Services
    - Tourist info, UNWTO, regional, VIstiBRitain
- Inte- relationships & Inter- dependencies
  - Distribution Channels
  - Inte- relationships - organ's working together
    - Pro's - Shared Costs, increased sales, customer care,
    - Cons - Shared commission, effects of poor quality on both
  - Inter dependency - companies that rely on each other
    - Pro's - Shared Costs, increased sales, customer care,
    - Cons - Shared commission, effects of poor quality on both
  - Horizontal Integration
    - Buy or Merge - Companies same type
  - Vertical Integration
    - Buy or Merge - Companies different type
- Technology
  - Comms/ Booking/ Promotions
  - Specific
    - Etickets, check in, room keys
- Employment
  - Direct
  - Indirect
- Factors
  - Economic Factors
  - Social/ Lifestyle
  - Legislation
  - Safety & Security
  - Environmental