The Internet

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  • The Internet
    • Requirements for online shopping service
      • Trained staff to create/maintain website
      • An electronic catalogue/database of stock
      • Database of customer orders
      • Methods of secure payment/shopping trolley
    • Advantages of e-commerce to customers
      • 24/7
      • Cost savings
      • Allows disabled people to shop
      • No travel costs
      • Choice
    • Disadvantages of e-commerce to customers
      • Fraud
      • Security
      • Returns hassle
      • Hidden costs
      • No touch/feel
      • Loss of social pleasure
    • Advantages of e-commerce to businesses
      • Fewer staff
      • Easily updated
      • Low start up cost
      • Fluid pricing
      • Global marketplace
      • 24/7
    • Disadvantages of e-commerce to businesses
      • Expensive network downtime
      • Increased competition from abroad
      • Cost of delivery
      • Reliance on third party delivery companies

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