Skills for Hotel Management
- Created by: Rococo
- Created on: 02-06-14 23:25
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- The skills an Assistant Hotel Manager needs when launching a new wedding service.
- need to communicate with clients, staff and manager
- need to get all ideas across effectively
- has to lead all the teams (departments) of the hotel
- has to be accurate and clear to avoid any mistakes
- poor communication could lead to loss of business, loss of customers and poor profit
- good communication means that everyone knows what they are doing and who is responsible
- good communication could lead to improved business, good reputation and good profit
- need to be good at all forms of communication - verbal, written, telephone, fax, ICT
- need to command respect from the staff and appear organised and efficient to clients
- need good marketing and publicity
- Record Keeping is also vital.
- need to keep records so that accurate invoices, bills, etc. can be prepared. Mistakes are not made when record keeping is effective.
- need to keep accurate records during meetings in order to act upon the needs of the clients
- keeping accurate records enables data to be used for similar events in the future
- electronic records allow for accurate stock control, menu engineering, guest records, etc. to be kept up to date
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