supporting the fives rights
- Created by: Lily
- Created on: 11-06-16 20:22
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- supporting the fives rights
- advocacy (equal and fair treatment)
- speaking on behalf of somebody that can't speak for themeselves
- providing up to date information (equal and fair treatment)
- explaining the type of care available
- settings opening times
- explaining alternative options (e.g. medication)
- challenging discrimination (protection)
- go through correct procedure
- challenge at time
- providing info about complaints procedures (consultation) (links with go though correct procedure)
- show them the policies and procedures
- take them seriously
- show them the policies and procedures
- using effective consultation
- using vocab that people can understand
- not being patronising
- using touch to give comfort
- use of aid, loops system, hearing aids, gesture
- adapting - slowing down, emphasising words, tone, body language, gesture
- advocacy (equal and fair treatment)
- Values of care
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