chp9 2

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  • Created by: jel
  • Created on: 22-04-14 20:01
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  • Recruitment and retention of staff
    • Documents used in the recruitment process
      • Job descriptions
        • These are documents stating information about the duties and tasks of the job
        • This usually includes
          • The title of the job
          • The hours and place of work
          • The main tasks that make up the job
          • The employees for whom the person will be responsible
      • Person specifications
        • These state the qualifications and skills required by an employee
        • This usually includes
          • Educational qualifications
          • Vocational or professional qualifications
          • Ability to work as part of a team
          • Experience of similar jobs
      • Job adverts
        • These can be places in local or national newspapers
          • For junior positions it may be internally advertised
          • For senior positions it may be externally advertised
        • These would normally include
          • The title of the job
          • Some information about the business
          • The location of the job
          • Working hours and holidays
          • Pay rates
      • Application forms and curriculum vitae (CVs)
        • Personal information
        • CVs set out information about a persons qualifications, employment history and interests.
    • Selection process
      • Interviews
        • Cheap
        • Not always reliable
          • Just because they are good at interviews does not mean they will be good at the job
      • Psychometric tests
        • Multiple choice tests to show the personality of candidates
        • Show who is most likely to fit in with the team
      • Assessment centres
        • More likely to be used in making senior appointments
        • Activities
          • Role plays simulating the job itself
          • Psychometric tests
          • A number of interviews
          • Practical tests for candidates to complete
          • Causes stress
            • Shows who performs well under pressure
          • Expensive
    • Training and appraisal
      • Induction training
        • First training given once they got the job
        • Become more familiar with the business
        • Normally occurs in the workplace
      • On-the-job training
        • Given in the workplace
        • Working with more experienced employees and learning from them
        • Cheap
        • Not likely to bring new ideas into the business
      • Off-the-job training
        • Takes place outside the workplace
        • Help bring new ideas to the business
        • Motivates employees as their employer is investing in training to them
        • Can be a waste if employees leave after
      • Appraisal
        • This is making a judgement about an employee's performance within a business over a period of time
        • Employees have interviews with line managers one or two times a year
        • Improves employee performance
        • Setting targets
    • Motivation
      • This is the will or desire to do something
      • Rewards or enjoyment
    • How businesses keep their employees

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