Managing quality

  • Created by: kcford15
  • Created on: 25-04-14 18:04
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  • Quality control
    • Quality control
      • This is to examine or test for quality once a product has been made
    • Quality assurance
      • Everyone is involved and is responsible for contributing towards the achievement of a quality standard
    • Benefits of good quality
      • Good quality allows for a premium price to be charged
      • Good quality builds a strong brandimage
      • Good quality is closely linked to meeting customer needs
    • Quality assurance checklist
      • Have quality as the focus of every process
      • Involve customers and suppliers at the design stage
      • Aim for zero defects
      • Have quality as the responsibility of every employee
      • Have managers who ensure there are systems in place to assure quality
      • Meet a quality standard


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