Business: Section 5 (Quality Assurance)
- Created by: Georgia Vyse
- Created on: 03-04-14 08:46
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- Quality Assurance
- Customers expect quality
- Customer service needs to be good
- Promotion material can make a difference. The quality of their adverts.
- Quality assurance is set by firms
- Products should be good quality for their price
- The quality can depend on the material or method of production
- Customers expect products to: Works properly and not fall apart
- Pay higher prices for better quality
- Its illegal to sell products that aren't satisfactory quality
- Customers may need reassurance
- Quality awards - evidence of high standards
- Trade associations - Membership of certain trade associations
- Firms may have to abide by a code of practice set.
- Can be expelled if a customer was to complain to them
- Firms often display quality awards or trade associations on advertising
- Customers expect quality
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