Quality Assurance
- Created by: Pascha2019
- Created on: 02-04-20 11:29
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- Quality Assurance
- "The process that ensure production meets the requirements of customers"
- Aims to achieve quality by organising every process to get 'right first time' + prevent mistakes.
- Also known as Zero Defect approach
- More Emphasis on 'self checking' rather than inspectors.
- Adv.
- Help improve worker motivation - more ownership
- Help break down 'us and them' barriers between workers and managers
- Costs are reduced- less wastage + reworking of faulty products cause checked every step.
- Disadv.
- Time consuming
- Staff not trained to notice defects
- Staff may 'cut corners'
- Conflict between staff members
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