Quality Assurance

View mindmap
  • Quality Assurance
    • "The process that ensure production meets the requirements of customers"
    • Aims to achieve quality by organising every process to get 'right first time' + prevent mistakes.
    • Also known as Zero Defect approach
    • More Emphasis on 'self checking' rather than inspectors.
    • Adv.
      • Help improve worker motivation - more ownership
      • Help break down 'us and them' barriers between workers and managers
      • Costs are reduced- less wastage + reworking of faulty products cause checked every step.
    • Disadv.
      • Time consuming
      • Staff not trained to notice defects
      • Staff may 'cut corners'
      • Conflict between staff members


No comments have yet been made

Similar Business resources:

See all Business resources »See all Functions BusinessStudies resources »