AS H&SC Mind Map

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  • Created by: Nimsaj
  • Created on: 14-05-17 16:37
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  • Promoting Quality Care
    • Attitudes & Prejudices
      • Involves the beliefs and values of service providers
      • Based around the things that are fundamentally important to the individual
      • Can relate to cultural expectations on the norms of behaviour
      • To pre-judge something or someone, and refers to preconceived opinions or attitudes held by an individual or group
        • Judging people based on initial appearance, body language, and expression
      • Stereotypes made; generalized image or idea applied to an individual or group
        • These lead to discriminatory practice
          • Physically assaulting someone because they're different
          • Making assumptions about people and basing your actions around these
          • Negative verbal and/or non-verbal communication towards people because they're different
          • Devaluing people because they're different
          • Direct Discrimination
            • Words or actions of an individual that deliberately disadvantage others.
              • E.g. denying a patient treatment because you don't like them.
          • Indirect Discrimination
            • When certain conditions are in place that demonstrate preference for some people over others.
              • E.g. not offering a Hindu the beef option on a menu because you generalise that they all dont eat beef.
          • Effects on receiver; lose confidence, loss of self-esteem, miss-trust of others, sense of exclusion, depression
      • Produced by socialisation
        • Primary Socialization; parents/ the family
        • Secondary Socialization; education, the media, peers, religion
    • Rights & Responsibilities of Service Providers
      • Equality Act 2010
        • Protection against direct and indirect discrimination
        • Protection for people discriminated against because they are perceived to have, or are associated with someone who has a protected characteristic:
          • Age, Gender reassignment, Marriage & civil partnership, Pregnancy & maternity, Race, Religion & beliefs, Sex, and Sexual orientation
        • Features of the Act:
          • Makes direct and indirect discrimination illegal
          • Gives people rights
          • Protects individuals from harassment and victimisation
          • Aims to eradicate racial discrimination and promote equal opportunities
      • Children's Act 2004 & Every Child Matters
        • Gives children the right to speak out/ have a voice/ be consulted wherever possible
        • Aims to protect children from discrimination and abuse
        • Children with special needs are categorized as "Children in need"
        • 5 Key outcomes: Stay safe, Be healthy, Enjoy & Achieve, Make a positive contribution, Economic well-being
        • Established the Children & Young Peoples Plan (CYPP)
      • PoVA; Protection of Vulnerable Adults
        • Key features:
          • Applies to care workers; paid and unpaid
          • Places a duty on employers to refer a care worker to PoVA if by their misconduct, they harmed or placed at risk of harm, a vulnerable adult
          • Defines what is meant by a "Vulnerable adult"
          • Checks suitability of applicants before employment
          • Provides a list of unsuitable staff
      • Human Rights Act 2000
        • Gives people constitutional rights, including vulnerable adults
        • Positive duty upon 'public bodies' to act compatibly with the 1950 European Convention on Human Rights; to intervene proportionally to protect the rights of citizens
        • Gives redress
    • Facilitation of Access to Services
      • Barriers
        • Physical
          • Mobility; how easy is it for a service user to enter the facilities?
            • Disability Discrimination Act
        • Psychological
          • The attitudes of service users; are they worried about their diagnosis or stigma?
        • Financial
          • Charges for care/ medication
          • Charges for public transport/ parking fees
          • Charges for child care; Day Nurseries and Play Groups usually paid for by parents
        • Geographical
          • Postcode lottery; not all treatments are available in all areas
          • Services are not evenly distributed
        • Cultural & Language
          • English might not be their first language
          • Might have poor literacy skills; reading and writing
          • Culture issues; gender, diet, and religions beliefs
      • Ways to facilitate access:
        • Adapting premises; e.g. ramps for wheelchair access
        • Accessibility information; e.g. leaflets about transport options
        • Raising awareness; e.g. information practitioners of the language barrier for some patients to prepare them
        • Changing attitudes; e.g. advertise more men going to their GP; inform them of their health risks
        • Promoting self-advocacy; e.g. promoting to patients that they have a voice/ input in their care
        • Identifying funding; e.g. identifying priorities and spending more funds on them
        • Joint planning and funding for integrated services
    • Values of Care
      • Early Years
        • Making the welfare of the child paramount
        • Keeping the children safe and maintaining a healthy environment
        • Working in partnership with parents & families
        • Valuing diversity
        • Equality of opportunity and anti-discriminatory practice
        • Maintaining confidentiality
        • Working with others
        • Reflective practitioners
        • Making sure that children are offered a range of experiences and activities that supports all aspects of their development
      • Health & Social Settings
        • Promoting Equality and Diversity
          • Knowing the basis for discrimination such as; race, gender, disability, age, and sexuality
          • Understand prejudice, stereotyping, labelling and their effects
          • Understand and value the benefits of diversity
        • Promoting Individual Rights and Beliefs
          • The right to be consulted and involved in decisions that affect them
          • The right to express their views and beliefs, including a right to refuse treatment
          • Some situations where individual rights can be denied:
            • When individuals are at risk of harming themselves or poses a threat to others
            • When the individual is at risk from others or when they are intending to break the law
        • Maintaining Confidentiality
          • Can be broken for certain situations:
            • If the individual is at risk; e.g. harming themselves
            • If the individual is putting others at risk
            • If the individual is going to participate in illegal activity
          • Data Protection Act 1998
            • Provides a right of access to personal information about yourself held by public and private authorities 
          • Freedom of information Act 2000
            • Any public authority such as the NHS, Social Services or Early Years services  have a legal obligation to provide information through an approved publication scheme and in response to requests.
          • Breaking confidentiality affects; Trust, Self-Esteem, Safety, Professionalism, Legality, and Discrimination
    • How Organisations Promote Quality Care
      • Advertising of jobs
        • Advertise in a wide range of areas to ensure different groups can access the job
        • Non discriminatory language in the advertisement so no one is put off from applying
      • Interviews
        • Same questions to all to ensure all candidates get a fair interview
        • Mixed panel to ensure fairer representation and balanced views
        • No personal questions that would disadvantage certain groups.
        • Accessible time and place so that certain groups are not disadvantaged
      • General
        • Analysis of monitoring forms / data to ensure they are receiving applications from a wide range of groups 
        • Shortlist/appoint on merit - use fair criteria, no prejudice
      • Policies & Procedures
        • Enable the law to be implemented within the workplace
        • • Equal Opportunities Policies • Child Protection Policies • Bullying and Harassment Policies • Confidentiality Policies

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