Preliminary Material
- Created by: Sam Taverner
- Created on: 16-03-16 10:48
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- Preliminary Material
- CRM
- Customer Relationship Management
- Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
- Just in time policy
- Ordered when needed
- Just in time policy
- Safety
- Passwords
- Protect from unauthorized access
- Firewalls
- Protect from unauthorized access
- Anti virus Software
- Firewalls
- Up to date software
- Staff Training
- Encryption
- Create a key to get through the encryption
- Passwords
- BBP
- Computer centre
- Cloud Computing
- the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
- Outsourcing
- Outsourcing is a practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally.
- Cloud Computing
- Back Office systems
- PC and Laptop mainly sed
- Off the Shelf package system
- Bespoke system
- Computer centre
- E-Commerce
- Platform as a service (PAAS)
- Online Purchasing
- Software as a Service (SAAS)
- Platform as a service (PAAS)
- Technology Life Cycle
- maturity Stage
- Products starts to mature , even fewer bugs
- growth Stage
- Product starts to be developed, maybe less bugs
- Decline Stage
- Development on the product scales down so that that they can focus on other projects
- Intro stage
- Product intorduced, may have bugs
- maturity Stage
- CRM
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