BP3- Potential signs/ evidence of dysfunctional culture

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  • Potential signs/evidence of dysfunctional culture
    • Internal fighting;             management criticism ("us & them mentality")
    • High levels of voluntary staff turnover & hard to retain top talent
    • Greater absenteeism
    • Processes become more bureaucratic
    • Innovation is no longer valued
    • Evidence of declining customer service
    • Leadership show double standards or decision-making becomes inconsistent
    • Communication becomes more closed and restricted


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