Product Quality
- Created by: oliviagilchrist
- Created on: 12-02-16 10:23
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- Poor Quality
- Cost of reworking faulty goods
- Wasted time trying to put them right
- Could be unsafe to customers
- The product may break
- Cost of replacements
- Wasted materials
- Drop in demand
- Bad reputation
- Cost of refunds
- Boycott or protests against the company
- Won't meet business targets and expectations
- Won't meet customer expectations
- Legal Implications
- Unforeseen dangers to people (especially children)
- Could result in the company losing a lot of profit
- Bad media can go viral
- Demotivated staff/ Stressed workers and management
- Product Recall
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