Product Quality

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  • Poor Quality
    • Cost of reworking faulty goods
    • Wasted time trying to put them right
    • Could be unsafe to customers
    • The product may break
    • Cost of replacements
    • Wasted materials
    • Drop in demand
    • Bad reputation
    • Cost of refunds
    • Boycott or protests against the company
    • Won't meet business targets and expectations
    • Won't meet customer expectations
    • Legal Implications
    • Unforeseen dangers to people (especially children)
    • Could result in the company losing a lot of profit
    • Bad media can go viral
    • Demotivated staff/ Stressed workers and management
    • Product Recall


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