People, process and physical environment

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  • People, process and physical enviroment
    • People
      • Friendly, polite and knowledgeable
        • So more people would want to come to the business
      • Customer service
    • Process
      • System of providing goods and services
      • Have to decide how to balance maximizing products whilst keeping customers happy
      • Different degrees of importance
    • Physical environment
      • Customers surroundings
        • Layout of shop etc
      • Can influence whether they want to go into the shop and purchase or not


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