People, process and physical environment
- Created by: ceryslynda
- Created on: 27-03-16 17:31
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- People, process and physical enviroment
- People
- Friendly, polite and knowledgeable
- So more people would want to come to the business
- Customer service
- Friendly, polite and knowledgeable
- Process
- System of providing goods and services
- Have to decide how to balance maximizing products whilst keeping customers happy
- Different degrees of importance
- Physical environment
- Customers surroundings
- Layout of shop etc
- Can influence whether they want to go into the shop and purchase or not
- Customers surroundings
- People
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