business operational objs

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  • Created by: ishah
  • Created on: 24-10-13 09:08
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  • operational objs
    • QUALITY
      • expectations
      • customer loyalty
      • complaints?
    • COST&VOL
      • cost effective
      • unit cost
      • reduce waste
      • econ' of scale
    • EFFICIENCY
      • assets being utilised
      • e.g. labour productivity
      • e.g. capacity utilisation
    • ENVIRONMENTAL
      • important legislation
      • un/attracts customers
      • e.g. recycling
    • benchmarking
    • internal
      • corporate objs
      • marketing
    • external
      • economy
      • techno'

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