business operational objs
- Created by: ishah
- Created on: 24-10-13 09:08
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- operational objs
- QUALITY
- expectations
- customer loyalty
- complaints?
- COST&VOL
- cost effective
- unit cost
- reduce waste
- econ' of scale
- EFFICIENCY
- assets being utilised
- e.g. labour productivity
- e.g. capacity utilisation
- ENVIRONMENTAL
- important legislation
- un/attracts customers
- e.g. recycling
- benchmarking
- internal
- corporate objs
- marketing
- external
- economy
- techno'
- QUALITY
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