Unit 4 - operations process

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  • Operational process
    • Operational objectives
      • Stages of operations
        • Raw materials
          • Manufacturing
            • Transport
              • Retail
                • Disposal
      • Categorising operations
        • Visibility
        • Variety
        • Varability
        • Volume
      • Types of operational objectives
        • Speed
        • Flexibility
        • Dependability
        • Costs
        • Quality
        • Defect rates
    • Measuring operational peformance
      • Labour productivity
        • Total output / number of employees
      • Unit costs
        • Total costs / total output
      • Capacity
        • Capacity utilisation
          • Existing capacity / total capacity x 100
    • Increasing efficiency
      • Increasing labour productivity
        • New technology
        • Training
        • Working conditions
        • Better management
        • New reward systems
      • Choosing optimal mix of resources
      • Lean production
        • Improving quality
        • Reduce amount of inventory
        • reduce time items are waiting for production
        • Andon and Kaizen
        • changes to layout of store
    • Improving quality
      • PDCA
      • Quality Assurance and Quality control
    • Inventory and supply chains
      • Cost of holding inventory
        • Opportunity cost
        • Rent and premises
        • losing its value
        • Security costs
      • Inventory control charts
        • Buffer level
        • Lead time
        • Re-order level
          • Re-order quantity
      • Supply chain
        • Choice of supplier
        • Terms and conditions with supplier
        • level of Input from supplier
      • Outsourcing

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